Plain English Policies

SGSCC disAbility strives to provide quality services for the clients and families we support. We are committed to good governance and compliance with all relevant State and Federal legislation. If you want to view any policy or procedure in full please contact us.

Privacy Policy

SGSCC disAbility respects the clients’ right to privacy and dignity in all aspects of their life and will protect the confidentiality of information that it maintains about clients and their families.

We uphold the rights to privacy protection that come from all relevant State and Federal regulations Privacy Act 1988 (Cth),  the Australian Privacy Principles 2014 and NSW Disability Service Standards which govern the collection, use, access, disclosure and storage of personal information.

SGSCC and SGSCC disAbility collects personal information that is provided for a nominated purpose. This information may include name, address, telephone numbers, email addresses, bank details and credit card.

Use of information may include sending you email newsletters, processing online donations and following up enquiries that have been made through the website.

Credit Card Security  - Donations or payments made to SGSCC and SGSCC disAbility using our online donation or enrolment form are secured by SecurePay

SGSCC and SGSCC disAbility will provide access to, and make corrections to your personal information at your request. Personal information will not be disclosed or used for purposes other than stated uses, functions and activities of SGSCC disAbility, unless the disclosure is required or authorised by law.

If you would like to change any personal details that you have given us, or if you want to opt-out of future communications, please contact:

Privacy Officer

St George & Sutherland Community College

PO Box 404, Jannali NSW 2226

P: 02 8543 7417

E: thiggins@sgscc.edu.au

For more information download the complete SGSCC disAbility Privacy Policy or the SGSCC Privacy Policy

 

Complaints, Disputes and Feedback Policy

SGSCCdisAbility is committed to ensuring clients and their families are supported and encouraged to make and resolve complaints regarding SGSCC disAbility or the service they receive. We also welcome and encourage feedback and comments and will respond in a timely and efficient manner. You can talk to us directly or submit a complaint or offer feedback, comments or suggestions through our online feedback form

For more information please download our Easy English Complaints Procedure or Complaints Form.

 

Rights and Responsibilities Policy

SGSCC disAbility aims to ensure the rights and responsibilities of those who use our services are respected and upheld. We will support clients to understand and feel able to exercise their rights and responsibilities.

SGSCC disAbility will facilitate a person-centred approach when catering to the views, self-determination, freedom of expression and needs of clients.

The Client, has access to all information about themselves held by SGSCC disAbility.

In cases where a Client has a legal guardian or advocate appointed to act on their behalf, the rights of the guardian or advocate are to be acknowledged and respected to the extent stipulated in the guardianship or advocacy arrangements;

The Client, and with their permission, their person responsible must be involved in decisions about their support plan.  A person-centred plan will be developed including goals, hopes and dreams. All information regarding any costs will be provided at planning meetings. If the client chooses to have an individual budget this will be determined in consultation with the client and other stakeholders

The Client will be made aware of the standard of service, which they can expect.  Services will be provided in a safe manner which respects the dignity and independence of the client, is responsive to the social, cultural and physical needs of the client and their family;

The Client’s access to services should be decided only on the basis of need and the capacity of the service to meet that need. Clients have the right to refuse a service and refusal should not prejudice their future access to services at SGSCC disAbility.

The Clients have a right to complain about the service they are receiving without fear of being disadvantaged;

Complaints by Clients will be dealt with fairly, promptly and without discrimination. The Client  may involve an advocate of their choice to represent his/her interests;

A person-centred approach will ensure the Clients' views and choices will be at the centre of all planning and evaluation of the service maximising social participation and cultural inclusion;

Client’s rights to privacy and confidentiality will be respected at all times;

The right of each person with a disability to exercise control over his/her life is not restricted by the policies and procedures of SGSCC disAbility;

Clients have a right to information and support to understand and exercise their legal and human rights;

Client’s Responsibilities

  • Clients should let SGSCC disAbility know if he/she is going to be absent from the service or wishes to cancel an appointment or activity;
  • Clients should act in a way which respects the rights of other Clients and SGSCC disAbility staff;
  • Clients need to take responsibility for the results of any decisions they make;
  • Clients are to play their part in helping SGSCC disAbility to provide them with services;
  • Clients need to respect the property of SGSCC;
  • Clients need to be punctual;
  • Clients need to provide accurate information about themselves;

Person Responsible/Parent/Guardian Responsibilities

  • Person Responsible Parent or Guardian will act in a way that respects the rights of the client and staff;
  • Person Responsible Parent or Guardian will  speak to the staff and make requests in respectful ways;
  • Person Responsible Parent or Guardian will share appropriate information only with the correct people
  • Person Responsible Parent or Guardian will work with the support planner to ensure information is correct and clearly explained;